In my decades-long video and meeting production career, there was one phrase that sent chills down my spine:
“Close enough for government work.”
This was another way of saying, “Good enough for those stupid people”, or “This audience doesn’t deserve my best work, or “I want to go home.”
What it said to me about that employee or colleague was that he or she didn’t care– about the audience or their own integrity. And that shortsightedness came from a stereotype of the average viewing audience: They’re impatient, stupid, and need everything spoon-fed.
Wow.
I mean, wow.
Is there any chance that these producers were right? Simply, are audiences stupid?
Look in the mirror. Are you?
The answer is no. Just because an audience doesn’t know the difference between a Red camera and a DVcam; Klieg lights vs. Kino-flo’s, or iambic pentameter from Mother Goose doesn’t mean they don’t know what is good. They are the audience. They are the biggest group of critics around, and they know what they like.
They like stories.
In Hollywood, they approve with their dollars. In business, they approve with action, commitment, or a bit of both.
They are us; we are they– if it’s too complicated for us, its too complicated for them. If it’s intriguing to us, it’s intriguing to them.
Examples? Christopher Nolan; Orson Welles; M. Night Shyamalan. Their work challenges the audience and keeps them intrigued.
Corporate examples? Videos that don”t preach, meetings that don’t pander, speeches that reduce the PowerPoint to clear, illustrative, intriguing pictorial elements.
Why simply say “We need better customer service” in a video, when kids in a Lemonade Stand can better or more arrestingly tell “the story?”
Why preach about miscalibrated machining equipment and the resultant costs when you can produce a film-noir-like mystery?
Why have the CEO of a corporation sit at his or her desk and lecture on building brand loyalty when interviews with real customers can make that case more convincingly and more humanly?
It’s the story, stupid.
Even the stupid audience knows that.


Paul Harvey…. Good Day.
Two Paul Harvey stories.
I was working on the 100th anniversary meeting videos for Underwriters Labs. We were going through all of their historical media and found a film from the 1940‘s that was an overview of UL. The narrator sounded familiar. I said, “that’s Paul Harvey.” But we all agreed it couldn’t be Paul Harvey– how could you have those pipes if you hadn’t even broken puberty, we asked?
But it was Paul Harvey. Already at least a dozen years into his radio career. And we were playing this film nearly 50 years after he had recorded that narration. And this was in 1993! I’d do the math but it hurts my head.
And….
In 1969, I was the on-stage host, comedian, monologist for Marquette University’s Varsity Varieties, at the then unrestored Pabst Theater in Milwaukee. I did impressions back then. I went for the easy marks– the icons– Ed Sullivan, George Burns, Jack Benny…. Paul Harvey. Today’s audiences might now be quickest to recognize just one of those names… Paul Harvey.
Back then, he had two radio shows, a daily Tv commentary, regular appearances on the Tonight Show— and at 60 years old, he was barely mid-career.He was arch-conservative, had a distinctive voice, and was everywhere. But he was 60.
I made fun of him because I though he was out of touch and washed up.
But “Good Day” never meant “Good Bye”. Until now.
Hey, I’m 60. There may be hope yet!